FAQ

The best way to choose the right size is to match a piece of jewelry that already fits you well. Depending on the item, size may refer to gauge (thickness), diameter (inner ring size), or length (bar length). Because sizing can vary by piercing and anatomy, we recommend checking your current jewelry or confirming your measurements with your piercer before ordering.

We work mainly with titanium and steel jewelry, depending on the listing. The material used for each item is shown on the product page. Some designs may also include different finishes or stone options.

Yes. Many of our items are available in different sizes, including gauge, diameter, or length, depending on the design. All available options are shown on the product page.

Yes, many items are available in different finishes, colors, or stone options. The exact choices depend on the specific listing and will be shown on the product page.

Yes. Our jewelry is handmade and made to order. This allows us to offer more flexibility in sizing, finishes, and other options.

Most orders are made within 2–4 business days before shipping.

Most international orders arrive within 7–14 business days, depending on the destination country and postal conditions. In some cases, delivery may take up to 25 business days, especially during holidays, customs processing, or postal delays.

Yes. Orders are shipped with tracking, and you will receive a tracking number once your package has been dispatched.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help, but changes may not be possible once production is completed or the order has already been shipped.

We ship from Ukraine.

Yes, we ship internationally to many countries. Shipping availability and delivery times depend on the destination.

International orders may be subject to customs duties, import taxes, or handling fees depending on your country. These charges are not included in the item price or shipping cost and are the buyer’s responsibility.

Yes. We accept returns for eligible items within 30 days of delivery. Please contact us first if you would like to request a return.

Personalized and custom-made items are generally non-returnable unless there is a problem with the order, such as damage or a mistake on our side.

Material details vary by item. If you have sensitive skin, we generally recommend choosing titanium or uncoated silver-colored steel options. If you need specific material information before ordering, please contact us first.

Many customers wear stainless steel or titanium jewelry daily, including while sleeping or showering. However, regular exposure to water, soap, cosmetics, and chemicals may affect some finishes over time, especially plated items. Extra care is always recommended.